Tool Overview:
Concord

About Concord

Concord is a data privacy management platform that combines consent management, data mapping, and privacy request handling capabilities. The platform aims to help organizations maintain compliance with privacy regulations like GDPR and CCPA/CPRA while managing user data and consent. Through a unified privacy portal, Concord provides tools for both user-facing privacy controls and internal privacy management workflows.

What does Concord do?

The platform consists of three main components: consent management, data mapping, and privacy request handling. The consent management system includes a customizable cookie banner and privacy controls that can be embedded into websites. These tools enable organizations to capture and track user consent preferences, automatically categorize and block tracking scripts, and maintain audit trails of consent activities.

The data mapping functionality helps organizations document and maintain records of their data processing activities. Through guided workflows, companies can catalog their data systems, document data flows, and maintain records of processing activities (ROPAs) required by privacy regulations. The system supports mapping relationships between data systems, tracking data origins and destinations, and documenting processing purposes and security measures.

The privacy request handling component manages Data Subject Access Requests (DSARs) required by privacy regulations. The system includes automated workflows for request intake, identity verification, and request fulfillment. Organizations can track request status, maintain documentation of actions taken, and securely deliver data to users when fulfilling access requests. The platform supports different types of privacy requests including data access, deletion, and do-not-sell requests.

What makes Concord different?

A key aspect of Concord's approach is its unified privacy experience that connects user-facing consent management with internal privacy operations. The platform integrates consent capture, data mapping, and privacy request handling rather than treating them as separate functions. This integration enables organizations to connect user identities across systems and automate privacy request fulfillment based on mapped data flows.

The platform provides flexibility in privacy configurations through region-based rules that can adapt consent requirements and privacy controls based on user location. This allows organizations to implement different privacy approaches for users in different jurisdictions while maintaining centralized management. The system includes pre-built templates for common regulatory frameworks like GDPR and CCPA/CPRA.

Use cases and industries

Concord serves organizations that need to manage privacy compliance across multiple jurisdictions and complex data environments. The platform supports both B2C and B2B use cases, with particular focus on sectors handling sensitive personal data like healthcare and software companies. Key workflows include managing user consent preferences, maintaining data processing records, handling privacy requests, and documenting compliance activities.

The data mapping capabilities help organizations maintain visibility into data flows and processing activities across hundreds of systems. This supports both operational needs like privacy request fulfillment and documentation requirements like maintaining ROPAs. The consent management tools allow organizations to implement privacy-first data collection while maintaining records needed for compliance and audits.