Tool Overview:
DataGrail

About DataGrail

DataGrail is a data privacy operations platform designed to help businesses manage privacy compliance and data subject requests. The platform centralizes privacy operations through a Privacy Control Center that handles data mapping, compliance management, and automated request fulfillment. DataGrail integrates with over 2,000 systems to provide visibility into where personal data resides across an organization's technology stack.

What does DataGrail do?

The platform's core functionality centers on automating data subject requests (DSRs) and privacy compliance workflows. Through its Live Data Map feature, DataGrail continuously discovers and catalogs systems containing personal data, detecting up to 50% more personal information in third-party SaaS applications compared to manual mapping processes. The platform handles consumer requests for data access, deletion, and portability while maintaining compliance with various privacy regulations including GDPR, CPRA, VCDPA, and CPA.

DataGrail provides built-in identity verification capabilities to validate requestor identity and includes automated workflows for fulfilling privacy requests securely and within required timeframes. The platform supports privacy assessments by leveraging its integrations to auto-populate responses for Data Protection Impact Assessments (DPIAs) and Privacy Impact Assessments (PIAs).

What makes DataGrail different?

A key distinguishing feature is DataGrail's approach to integrations - the company builds and maintains its own connectors rather than relying on middleware vendors. This gives organizations more control over data extraction methods. The platform requires no code for implementation, allowing privacy teams to deploy the solution without extensive technical resources.

DataGrail's security architecture stores sensitive data in AWS using encrypted storage systems. Customer data is encrypted at rest using AES-256 and in transit via TLS v1.2. The platform supports enterprise authentication through integration with identity management services like Okta and Google SSO for two-factor authentication.

Use cases and industries

The platform serves multiple sectors but has particular relevance for retail and e-commerce businesses handling large volumes of consumer privacy requests. According to customer testimonials, DataGrail has helped organizations reduce privacy request fulfillment workload from multiple employees working 20+ hours weekly to a single employee working under 5 hours per week.

Beyond consumer privacy requests, DataGrail supports privacy teams managing ongoing compliance with evolving regulations. The platform maintains up-to-date request policies and functionality as new privacy laws emerge. Security teams use DataGrail to identify shadow IT and reduce privacy risks, while legal teams leverage it to build scalable privacy programs without relying on spreadsheets and manual processes.

The platform includes managed services where organizations can access dedicated privacy managers to handle day-to-day operations. This allows internal teams to focus on strategic work while DataGrail experts manage routine privacy tasks and help scale privacy programs as business needs grow.