Tool Overview:
Opsware

About Opsware

Opsware is a privacy operations platform designed to help organizations manage their data privacy compliance requirements. The platform combines data mapping, discovery, and data subject request (DSR) automation capabilities into a unified solution. It focuses on reducing manual workload in privacy operations while maintaining security through encryption and access controls.

What does Opsware do?

The platform's core functionality centers around three main areas: data mapping, data discovery, and DSR automation. The data mapping component helps organizations understand their data landscape by integrating with identity management and Single Sign-On (SSO) systems to detect and catalog data sources. For data discovery, Opsware provides automated workflows that connect to data sources and populate records with minimal manual intervention. The DSR automation tools handle verification and fulfillment of data subject requests through government ID verification, email, SMS, or customer portal authentication.

Opsware includes capabilities for generating Records of Processing Activities (RoPAs) and visualizations to support compliance documentation. The platform can automatically produce data lineage and cross-border maps, which are particularly relevant for organizations subject to multiple privacy regulations. To support implementation, Opsware offers pre-built connectors for cloud systems and vendors, allowing organizations to integrate their data sources without extensive coding requirements.

What makes Opsware different?

A key architectural feature of Opsware is its approach to data security and control. The platform allows organizations to provision storage in their own environment with strict permissions and offers on-premises data processing options. This means customer data remains under the organization's control, with Opsware staff never having direct access to user data. The platform employs end-to-end encryption for data in transit, even within Opsware's networks, and maintains at-rest encryption for stored data.

For business continuity, Opsware maintains daily encrypted backups stored offsite and offline, with a Recovery Time Objective (RTO) of 6 hours. The platform's security measures include regular vulnerability scans on every deployment, quarterly penetration tests and audits, and yearly red team exercises. Access control is implemented through attribute and role-based mechanisms, with support for granular permissions, approval workflows, and audit logs.

Use cases and industries

The platform is particularly relevant for organizations that need to handle high volumes of privacy requests or maintain complex data maps across multiple systems. It includes support for managing both digital and non-digital data, allowing organizations to track information that exists in physical filing cabinets or with external sources. The system can orchestrate privacy reviews and maintain evergreen data maps that stay current through real-time alerts and updates on asset records.

For privacy teams dealing with consumer request tools like Mine or PrivacyBee, Opsware provides integration capabilities to automatically recognize and process these requests within existing workflows. This functionality aims to address the challenge of managing privacy requests that arrive outside standard intake processes, particularly when dealing with high volumes of automated requests from consumer privacy tools.